Privacy Policy

This website or mobile application (“Site”) is operated by The Powder Shampoo. This Privacy Policy (“Policy”) applies to information supplied by you on this Site.

 

The Powder Shampoo aims to be transparent about the data we collect about you, how it is used and whom it is shared with.

 

We collect your data:

A. to improve your experience

B. under a secure environment

C. but you may decide what and how you hear from us

D. only when necessary

 

Protecting Your Privacy

 

Protecting the privacy and security of our customers and site visitors is of utmost importance to The Powder Shampoo. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at wecare@thepowdershampoo.com

 

This Privacy Policy, including our Cookies Policy, applies to your use of our services and complies with the requirements of the EU General Data Protection Regulation (GDPR) and relevant data protection laws of Singapore. This Privacy Policy is governed by and shall be construed in accordance with Singapore law, without giving effect to any principles of conflicts of law. By accessing the Site and providing information requested, you submit to the exclusive jurisdiction of the Singapore courts.

 

For all our services, the company responsible for your privacy is The Powder Shampoo.

 

The Powder Shampoo respects the privacy of children. The Powder Shampoo will never knowingly request or use personal information from minors. If we become aware that we have collected personal data from a user of the site who is under the age of 18, we will remove that minor's personal data from our files. Through the access and use of the Site, you have represented and warranted that you are 18 years of age or over. If you are under 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

 

1. HOW WE USE YOUR INFORMATION

 

How we use your information depends on the type of information, which services you use and the choices you make in your settings

 

1.1   Your name and contact details. To deliver your purchases and send you service messages (without it, we cannot perform our contract with you). These details are also important for fraud prevention and detection, to show you adverts on our latest products and deals, and find out what you like. With your permission, we may use these details to send you information about our new products and services.

 

1.2   Your date of birth information. To detect and prevent fraud against either you or The Powder Shampoo.

 

1.3   Your gender information. To direct you more efficiently to the products you want.

 

1.4   Your payment information. To take payment and give refunds (without it, we cannot perform our contract with you). We also use these details for fraud prevention and detection.

 

1.5   Your contact history with us. To provide customer service and support (without it, we cannot perform our contract with you). Such details are also used to train our staff so that we can provide you with the best possible customer service.

 

1.6   Purchase history and saved items. To analyse and predict your interests so as to customise your online experience including to show you things that interest you, provide customer service and support, and handle returns (without it, we cannot perform our services). These details also help us to find out what you, and other customers like.

 

1.7   Information about your phone or laptop, and how you use our Site. To improve our Site and set default options for you (such as currency). This allows us to provide you with the best possible shopping experience. These details also enable us to protect our Site and to detect and prevent fraud against you or The Powder Shampoo.

 

1.8   Information from social media accounts you link to us. To enable you to log into our Site with ease and without creating a specific account. Such details allow us to provide product recommendations as well.

 

1.9   Your responses to surveys, competitions and promotions. To help us run surveys, competitions or promotions which help us better understand your interests.

 

1.10   Other. Our services are dynamic and we may introduce new features which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.

 

Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from this site and you are unlikely to receive our optimal overall customer experience.

 

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We may also share this information with third parties.

 

2. SHARING YOUR INFORMATION

 

2.1   We do not sell any of your personal data to any third party.

 

2.2   However, as a key part of providing our services to you, we do share your data with the following categories of companies:

  • Companies involved in getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Law enforcement and fraud prevention agencies or anybody required by law
  • Companies approved by you, such as social media sites (if you choose to link your account to us)

 

2.3   We may provide third parties with aggregated but anonymised information and analytics (that does not identify you) about our customers.

 

2.4   In the event that The Powder Shampoo or its assets are sold, acquired or merged with a third party, resulting in your personal data being transferred to such third party, your personal data will at all times continue to be subject to a privacy policy that complies with the requirements of the GDPR and any relevant data protection laws of Singapore.

 

2.5   Security

 

2.5.1   We implement security safeguards designed to protect your personal information, such as HTTPS. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

 

2.5.2   It is your responsibility to maintain the secrecy of your user ID and login password.

 

 

3. MARKETING MESSAGES

 

3.1   If you grant us permission, we will send you marketing messages by email and/or SMS to keep you updated with what we’re up to and to help you view and find our products.

 

3.2   How to stop marketing messages from The Powder Shampoo

 

     You can stop receiving marketing messages from us at any time.

 

     You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By emailing wecare@thepowdershampoo.com

 

3.3   Once you do this, we will ensure that you do not receive further marketing messages. Please note that it may take a few days for all our systems to be updated, so you may still receive from us while we process your request.

 

3.4   Do note that stopping marketing messages will not stop service communications (for example: order updates).

 

4. SEEING ADVERTS FOR THEPOWDERSHAMPOO.COM ONLINE

 

4.1   We engage in online advertising to update you on what we are up to and to help you view and find our products.

 

4.2   We aim to show you The Powder Shampoo banners and ads that are relevant to you through using a variety of digital marketing networks and ad exchanges. We use a range of advertising technologies like pixels, cookies and ad tags service.

 

4.3   Depending on how you use the site (for example, your search history, content you read on the sites), we will tailor banners and ads of interest to you.

 

5. USE OF DATA PROCESSORS

 

5.1   We protect your personal data through the use of data protection agreements with our data processors and related companies. These data protection agreements are in compliance with the GDPR and relevant data protection laws of Singapore.

 

6. KEEPING YOUR INFORMATION

 

6.1   We will keep your information for as long as you have your account, or as long as is necessary to provide our services to you, for as long as is necessary to provide support-related reporting and trend analysis only.

 

6.2   If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

7. YOUR RIGHTS

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you 
  • The right to request deletion of your data, or to stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator - in Singapore, the Personal Data Protection Commission

If you want to exercise your rights, have a complaint, or just have questions, please contact us at online@fusionc.com.

 

8. CHANGES TO HOW WE PROTECT YOUR PRIVACY

 

8.1   We may amend this Privacy Policy from time to time to reflect how we are processing your data.

 

8.2   If we make significant changes, we will make that clear on the The Powder Shampoo website or other The Powder Shampoo services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Site. If you object to any changes, you may close your account.

 

8.3   You acknowledge that your continued use of our services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.

 

9. COOKIES

 

9.1   We use cookies and similar technologies (e.g. pixels, cookies, ad tags) to recognise you across different device(s). You can control cookies through your browser settings and other tools.

 

10. Language

 

10.1   Should there be any inconsistency between the English language version of this Privacy Policy and any translation hereof, the English language version shall prevail.

 

 

11. HOW TO CONTACT US

 

11.1   If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

11.2   Please do not hesitate to contact us at wecare@thepowdershampoo.com and will gladly answer any questions you may have

Based on 738 reviews
88%
(651)
10%
(72)
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super works

it’s so light and clean on your scalp

Scalp condtion: Normal scalp
Hair type: Limp , Straight , Thinning
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy
Good Shampoo

Shampoo lathers well compared to the coconut matter brand.

L
Trust The Flow - Eco Escapades
Lorna Brown (Balfron, GB)
Scalp condtion: Sensitive scalp , Dry scalp
Hair type: Dry , Straight
Skin type: Dry
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous
Really pleased with results

Bought to take travelling and really pleased with results and how light it is compared to heavy shampoo bottles. Body wash was great too. Definitely both on my packing list for future adventures.

Such a difference!

I’ve been using the powder shampoo for thinning and ageing hair for a few weeks now and I can see and feel the difference in my hair.
It feels thicker and stronger and it looks healthier with less loss. I’m very pleased!

Surprisingly wonderful

Bought out of curiosity mainly, this shampoo has turned out to be really good. My hair is normally dry and my scalp is very sensitive and prone to psoriasis. This is soothing and smells beautiful. I don’t even need conditioner every time and it stays good for much longer than with most shampoos. As I have an energy restrictive chronic pain condition, that is much appreciated!

Scalp condtion: Normal scalp
Hair type: Frizzy , Thinning , Colored / Bleach
Experience: Lathers well & cleanses effectively

I like the powder formulation. Although I haven't seen any improvement on my thinning hair, so far.

Scalp condtion: Sensitive scalp
Hair type: Fine , Curly , Thinning
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Hair feels smooth & hydrated, Reduced hair loss/hair fall
On shampoo for thinning and aging hair

I like rhat this shampoo has a volumixing ingredient. And my scalp feels clean and not itchy anymore. My hair is soft and light and I have less hairfall.

Excellent

I LOVE THIS! it lathers beautifully, lasts for ages as you use a very small amount (I literally use the tiniest shake) and my hair is lovely! Please, please do a conditioner as well!

Skin type: Dry
Experience: Scalp feels fresh & less oily, Scalp is less irritated/itchy
Lavender shampoo

I love the shampoo and the body washes. Little hours a long way, doesn't dry my skin out and environmentally friendly!

I usually hate natural products but not this one. I was shocked how well it worked and how clean my hair felt. I’m definitely going to buy the bigger versions!

Amazing shampoo

This shampoo lathers well and is so good on my hair. My hair has been getting dryer as I’m getting older and greying and very dull. Right from the first wash I noticed a huge change in my hair. Now I have soft no frizz hair and it is shiny again. I hope you do a conditioner soon as I really don’t like having to use a liquid shop bought one.

Skin type: Normal
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience
Love love love this body wash

I absolutely love the powder body wash. It foams up beautifully and is so gentle on our skin. Smells amazing. I bought it in the first place to have in the caravan as it so light but I love it so much I’m using it full time.

Scalp condtion: Oily scalp , Occasional Dandruff
Hair type: Wavy
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated
The best yet

This is the best shampoo I've used yet. My scalp feels amazing. My hair feels and looks amazing. In fact, a friend commented on how good my hair looked 2 days after the first time I used it. Like, it still looked that good the day before my next hair washing day. And I really can't believe that my scalp is not itchy at all. I've been using rice water shampoo and conditioner bars for several years now and those really helped to calm irritation. But the powder shampoo calmed my scalp completely. Also, the scent is amazing. Mint can go either way for me, but this one is good. It's not overly sweet. It's a touch earthy. It reminds me of my grandfather's tooth powder. But that description probably isn't helpful to the younger demographic.

Skin type: Normal
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience
Powder BodyWash

After feeling a bit wary about how this could possibly work as a BodyWash, I was really impressed! It lathered up straight away and smelled lovely. I would definitely buy it again. The Shampoo, however, is a no from me. It didn’t lather, my hair felt awful and I couldn’t get a comb through it. I wouldn’t recommend it. Very disappointing after the success of the BodyWash.

S
Body Wash Discovery Set (2 x 20g / 0.7oz)
Susan Finnegan (Blue Point, US)
Skin type: Dry
Experience: Aromatherapy enhances shower experience
Surprising great suds!

I’m amazed by how little amount of power equals suds. The scent is delicious and I love not using plastic. I wish the container was easier to shake out without taking the main top off.

DOUBLE THUMBS UP

Been using it for quite a while already, it’s been my daily routine, and I would really say its an awesome product, totally lives up to my expectations, will definitely order again for sure!

Scalp condtion: Dry scalp
Hair type: Dry
Experience: Reduced hair loss/hair fall
Powder shampoo

Love this

Scalp condtion: Oily scalp
Hair type: Fine
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated, Reduced dandruff flakes, Reduced hair loss/hair fall

Reduce hair fall significantly. Hence hair looks voluminous and bouncy. In addition, it is easy to carry.

😊 We're thrilled to hear that our Powder Shampoo has helped reduce hair fall and give your hair that voluminous, bouncy look. Plus, the travel-friendly design is a bonus! ✨ Happy hair days ahead!

Scalp condtion: Dry scalp
Hair type: Curly
Experience: Lathers well & cleanses effectively, Reduced hair loss/hair fall
I’m impressed

This product is pretty good, feels great. Started off with the small bottle but have the larger one and, I feel, is much better to use and manage the content. Recommend!

😊 We're so glad you're enjoying the shampoo and that the larger bottle works even better for you. Your recommendation means the world to us! ✨ Happy hair care!

Scalp condtion: Oily scalp , Sensitive scalp
Hair type: Fine , Limp , Thinning
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience, Scalp is less irritated/itchy, Scalp feels fresh & less oily
One of the best shampoos I’ve tried

I have hair fall problem and have been switching shampoos to try and see which works best. This one seems to have reduced my hairfall thus far. I’ve been using it for a couple of weeks. I hope the hairball continues. Too early to tell if it’ll promote hair growth yet but if it does, then it’ll be awesome!

We're so glad to hear that our shampoo has helped reduce hair fall so far. Consistency is key, and we hope you continue to see even more amazing results over time! ✨ Keep us posted on your hair journey—we're rooting for you!

Scalp condtion: Normal scalp
Hair type: Fine , Frizzy , Curly , Thinning
Experience: Reduced hair loss/hair fall
It works!

I've been looking for a gentle shampoo that will lessen hair fall and will thicken my hair. This is it! Finally I found it!

Yay! We're so happy you found the perfect match for your hair! ✨

Skin type: Normal
Experience: Lathers well & cleanses effectively

I love the shampoo so much. My hair is smooth bouncy and in good volume due to less hair loss.

Thank you for sharing your experience—happy hair days ahead! ✨

Scalp condtion: Sensitive scalp
Hair type: Frizzy
Experience: Scalp is less irritated/itchy
Surprise me after use

The powder really surprise me after using 2 week, easy to carry when travel, can feel the improvement for my itch scalp. Just a little bit enough for my long hair.

It's great to know it's travel-friendly and helping with your itchy scalp. A little goes a long way—perfect for your long hair! Safe travels and happy hair days ahead!

Scalp condtion: Normal scalp
Hair type: Thinning
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Hair feels smooth & hydrated

The shampoo leaves hair clean, feeling full and healthy. It’s very convenient to use and super easy to bring with you anywhere.

Highly recommended.

We're thrilled to hear that you love how clean, full, and healthy your hair feels. Plus, the convenience makes it even better!