The Powder Shampoo Returns & Refund Policy

What is your return policy?

For hygiene reasons and because all of our aluminum bottles are refillable, meaning the contents can be emptied and then returned, we can not accept returns. Additionally, we have planted trees for every product we have sold and we like to discourage unnecessary carbon emissions.

We do offer mini sizes for every product, allowing you to try it before committing to a full-size purchase.

If you are unsatisfied with your purchase, please contact us at askme@thepowdershampoo.com, and we will do our best to help you get the most from your product. Any damages or discrepancies must be addressed within 7 days of receiving your order. We stand behind our products and will do everything we can to ensure you have a positive, powderful experience.

Any refunds will be issued as store credit.

 

Return exclusions:

  • Partial kits or bundles are not eligible for a return, only complete sets.
  • International shipping and/or duty fees are not eligible for a refund.
Based on 451 reviews
90%
(407)
6%
(29)
3%
(12)
0%
(1)
0%
(2)
Scalp condtion: Sensitive scalp , Dry scalp , Occasional Dandruff
Hair type: Dry , Frizzy , Wavy
Experience: The Powder Shampoo and/or Body Foam Wash lathers easily & cleanses well, My scalp feels light & my hair is voluminous & bouncy, My scalp is less irritated & itchy, My scalp feels fresh & less oily, My hair feels smooth & hydrated, I have less dandruff flakes , My hair loss has reduced. I have less hair fall.
Honest review

After a month of using the shampoo results were really good; less hair fall, my hair is more livelier, and dandruff free. I think this shampoo suits my hair better compared to other shampoo, co’z for me shampoos are like clothes, you need to look that suits you better so you won’t get dismay with the results.

Amazing how this powder body wash can change my mood instantly after showering, I like the fact that this is an all natural ingredients, plastic free packaging and refillable. The product name speaks for itself, it really relaxes me before bedtime.

Leaves my hair feeling so hydrated and smooth.

Easy to use & smells incredible

My skin feels moisturised and its not drying.

Most relaxing body wash I've ever used

It's the best, it's perfect for travelling and on the go.

Great for travelling.

It's super convenient to throw in my gym bag.

This powder-to foam formula has definitely suit my needs. With these two companions, I am set an amazing day and a goodnight’s sleep.

K
Powder Discovery Set (6 x 20g / 0.7oz)
Kathy Tang (Wan Chai, HK)
Scalp condtion: Oily scalp
Hair type: Straight
Skin type: Oily
Experience: My scalp feels fresh & less oily
Good

very easy to use, very nice, feels fresh & less oily

Thank you for your positive review 😊 We feel encouraged to continue healing earth with every shower.

Good

Very easy to use, very nice, feels fresh & less oily

Thank you for your positive review 😊 We feel encouraged to continue healing earth with every shower.

I have very thick, curly, long and dry hair, so try not to change my hair routine too often as finding something that works isnt always easy. The Powder Shampoo, this is the closest Ive come to considering that the water-free alternatives may actually be worth the swap. Its incredibly easy to use, lathered up just like my standard shampoo (so long as you mix it with lots of water) and left my hair feeling clean without drying it out in any way.

This is the best shampoo for Oily Scalps I�ve ever used.

The Best Plastic Free Shampoo I've ever used.

After learning in most shampoos, I went searching for clean & vegan alternative. And The Powder Shampoo is the perfect product that solves my problem.

The Best Anti-Dandruff Shampoo I've ever used.

I used to have bad problems with dandruff, until I found The Powder Shampoo.

Shampoo powder is a thing! It totally exists. I had ZERO expectations, but I loved it! My first thought was if you go camping this is what you need! The aluminum bottle and waterless formula is super lightweight.

This powder-to foam formula has definitely suit my needs. With these two companions, I am set an amazing day and a goodnights sleep.

My go to choice for sensitive scalp as it is gentle and all natural.

C
Sustainable Shower Routine Bundle (3 x 100g / 3.5oz)
Claudine
Effective and helps preserve our planet

The bottle is very pretty and doesn't let moisture in. I recommend this product because it is effective and helps preserve our planet!

A
Sustainable Shower Routine Trial Bundle (3 x 20g / 0.7oz)
Angelina
Soothes my sensitive scalp

This is super cool, it is actually powder, it has 0% water, you just need to add few drop of water and it will foam very quickly! So this bottle can be used for up to 100 washes so value for money right!

A great product with an amazing smell !

When I peeled open the sticker covering the bottle cover, I was hit with the smell of oranges and tangerines! Wow the nice citrus smell is really good! I highly recommend this product for men who like a refreshing citrus fragrance and also those who like a cleaner hair and scalp. Because of the nature of the powder, this shampoo cleans throughly but doesn’t leave the hair too dry. Very good for kids also to ensure that they have a squeaky clean scalp and hair after a long day of dirty outdoor play

So convenient and simple

Love how convenient and good this powder shampoo is! It’s Vegan, plastic-free and sulphate free too.

F
Refill Pouch - Exfoliating Powder Shampoo For Loose Dandruff Flakes
F***

Help soothe itchy scalp and remove dandruff flakes.
Convenient and easy to use.

J
Refill Pouch - Strengthening Powder Shampoo For Normal & Sensitive Scalps
Julie T.

Ordered 27/11, received 29/11. Well packed. Just a small amount of powder is enough to lather well.

Rinses easily, no sticky feeling/residue on skin. Skin felt clean and didn't feel dry. I even tried it on my face. The scent, however, was so mild.

It's worth switching to powder type of shampoo and body foam. It doesn't leave soap suds residue on the bathroom floor. Less weight than normal bottled liquid type and no hassle clearing customs for travel. Bought a few for gifts as well.