The Powder Shampoo Returns & Refund Policy

What is your return policy?

For hygiene reasons and because all of our aluminum bottles are refillable, meaning the contents can be emptied and then returned, we can not accept returns. Additionally, we have planted trees for every product we have sold and we like to discourage unnecessary carbon emissions.

We do offer mini sizes for every product, allowing you to try it before committing to a full-size purchase.

If you are unsatisfied with your purchase, please contact us at askme@thepowdershampoo.com, and we will do our best to help you get the most from your product. Any damages or discrepancies must be addressed within 7 days of receiving your order. We stand behind our products and will do everything we can to ensure you have a positive, powderful experience.

Any refunds will be issued as store credit.

 

Return exclusions:

  • Partial kits or bundles are not eligible for a return, only complete sets.
  • International shipping and/or duty fees are not eligible for a refund.
Based on 875 reviews
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Amazing

Purchased initially for use in our caravan, it hadn’t even left our bathroom. Super efficient as a shampoo, very manageable hair when dried. Less waste and good value.

Scalp condtion: Sensitive scalp , Dermatitis / Psoriasis
Hair type: Fine , Straight
Skin type: Sensitive
Experience: Lathers well & cleanses effectively, Scalp is less irritated/itchy
Very Happy

I'm trialling the Discovery Set and so far am very happy.
My scalp feels clean and comfortable and my hair shiny and smooth.
The shampoos and body washes are going to be really great to take travelling, as my scalp and skin are very sensitive and react to most products.

Scalp condtion: Oily scalp , Occasional Dandruff
Hair type: Frizzy , Wavy
Experience: Lathers well & cleanses effectively, Scalp feels light; hair is voluminous, Scalp is less irritated/itchy, Scalp feels fresh & less oily, Hair feels smooth & hydrated
Second review for 10% off

Already reviewed this product but just got an email saying that if I leave a review, I get 10% off my next purchase. So here we are. The shampoo is still great. You won't be disappointed with it.

Skin type: Normal, Dry
Experience: Lathers well & cleanses effectively, Aromatherapy enhances shower experience
Relax with breeze

Relaxing smell and easy to carry. Would really recommend this

I’ve tried several hair loss shampoos, and this is definitely one of my favorites! I have an oily scalp, so I have to do a double wash as usual. It lathers really well and I’ve noticeably seen a decrease in hair loss. Highly recommend!

Great shampoo, lathers well and leaves my hair very clean. Smells so good I’m using it up too fast :woman-shrugging:

I bought this for my trip to Japan in December. I plan to only bring a clamshell backpack suitcase. Weight is definitely my motive for buying this powdered shampoo and body wash. I used it on a local trip to test it out. I love how light it is and the pretty color. The smell is pleasant, and my hair and skin feel clean after use. I brought my leave-in conditioner, and they worked great together. I didn't like the double lid thing with my wet hands, so I recommend opening the top lid with dry hands.

lathers well with water.great for travelling and good size to try out before committing to full size product.

good product. noticeably lesser hair fall.

It's pricy given the volume. But the size is great for traveling and usage in a day to day basis - does not cause irritation, over cleansing & stiff effects or hair loss on scalp. Ingredients are quite good! I simply hope that the price can come down a bit.. I did enjoy using it T_T

Inlike the concept but in ither to feel that lather you need a lot of product. Instructions on the bottle are not very good

A lovely smell but not too overpowering. It creates a great foam and a little goes a long way. Really great product

I love the fresh scent and it bubbles up perfectly on my loofah. I was skeptical of the powder at first, but I actually like it much more than liquid soap. My skin feels clean and doesn’t have a film that some steps leave behind.

My side bang usually gets oily after half a day outdoor in summer. I have only been using this shampoo for a few days, and I stayed outside for almost a whole day today, but my bang is still not oily! Despite it’s good cleansing performance, it doesnt make my hair dry. The opposite, it’s making my hair smoother. But one thing I dont enjoy as much is it doesnt lather much, but that doesnt affect this shampoo from working its best. Be careful not to get water into the bottle though, or the powder shampoo will clog and unable to be poured out.

Convenient for travel. Trying to see how to reduce pack out on longer trips

Guilt free to use with the 100% recyclable package. However the holes on the cap is too small. Need to restore the powder in a different packaging

I absolutely love this concept, a powder shampoo in plastic-free packaging. I was sceptical about how good it would be IRL until I tried it - it’s awesome. It smells gorgeous and it washes my hair so well. I’d recommend only using a little water so it forms more of a paste in your hands rather than a liquid. It creates a great lather and leaves my hair feeling bright, shiny and thick. I’m a total convert!

I like its fragrance very relaxing to use the foaming ability is good 👍🏻 shampoo does not feel dry after drying hair looks very healthy and fresh appearance

Great for travel, lathers really well with a nice subtle scent.

Nice little bottles, handy for carry on luggage. Foam’s enough for a good hair wash

I tried the small bottle first and I loved it so I got this big one. good for travelling.

Slightly drying for my hair -- love the packaging and the lather. Would try a different type next time.

Great product - plastic free and my hair and scalp loves it

Easy to carry on travel, great moisturizing effect, clean scalp after use, smells very fragrant.